Delete Your Costy Account

Costy users can permanently delete their account and associated data from within the Costy app.

Delete your account in the app

1. Open Costy.
2. Sign in to your account.
3. Open Settings.
4. Select Account.
5. Select Delete account.
6. Confirm that you want to permanently delete your account.

Request deletion without the app

If you cannot access the Costy app, email support@costy.org from the email address associated with your Costy account.

Use “Costy Account Deletion Request” as the email subject.

You may be asked to verify ownership of the account before the deletion request is processed.

Data deleted with the account

• Profile information
• Receipts and extracted receipt data
• Purchased items
• Merchant information associated with the account
• Grocery lists
• Recipes
• Meal plans
• Budgets
• Preferences
• Spending analytics
• Linked-user relationships
• Feedback associated with the account

Data that may be retained

Limited records may be retained when required for security, fraud prevention, legal compliance, dispute resolution, or financial recordkeeping.

Deleted information may remain temporarily in encrypted backups until those backups are automatically replaced. Backup copies are not used for normal application operation. Where no longer needed for a legal or security purpose, temporary backup copies are removed through the normal backup replacement cycle within 90 days.